SA in Texas said: “I’ve been trying to get thru the loan modification process for over 1 yr. Last year in March I was told I qualified for an internal program. The terms sounded too good to be true…they were…I never received the loan documents.
Then was told that the Saxon Mortgage modification department was backed up and the terms expired BUT i could get into the HAMP program, I just needed to resubmit all the info..which I did.
Then after 3 months was told that they did not have all the paperwork. Called…oh yeah we have it all…3 more months….missing paperwork…oh yeah…we dont need any paperwork, just working on it….3 more months…still missing paperwork.
Letter comes that I missed a payment…called…dont worry about it,,,we have it….3 more months…dont qualify for HAMP…also have a missing payment so you dont qualify for any other program…what missing payment??? HAMP payment over 1K more than original payment under internal modification program AND now facing foreclosure with almost 16K in arrears….I cant understand it!
I’m talking to my congressman tomorrow and I HOPE i can at least get somewhere with a manager or someother person in the company. How does this happen in AMERICA?”
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2 Comments
I have had the same thing happen as other people have on here! Was placed on HAMP, extended. extended, extended and then told we were denied due to missed payment! Called in was told “oh no we have all your payments” I was told this three different times by three different call center reps!! Then finally no you are denied for missing payment!!!You don’t qualify for any other mod. but I kept calling got through to a modificatication rep. took my info sent me out a mod. packet and I returned all the info via fax now just waiting to see what happens next you never know with these guys they are horrible but they have the control here they sent out a default letter which expires today so they will probably set forth the foreclosure process even though our modification papaerwork has been submitted in their system! I read on another site someone who evidently worked for Saxon defending the company stating they go above and beyond to help people stay in their homes and customers should just make their payments and stop asking for help! How dare this stupid person who doesn’t know what its like to have your housepayment doubled! And then be lied to repeatidly by money hungry vultures who work for crooked corporate America!! If they refuse our modification I will contact every news station and public official that will listen!!
I have had the same thing happen as other people have on here! Was placed on HAMP, extended. extended, extended and then told we were denied due to missed payment! Called in was told “oh no we have all your payments” I was told this three different times by three different call center reps!! Then finally no you are denied for missing payment!!!You don’t qualify for any other mod. but I kept calling got through to a modificatication rep. took my info sent me out a mod. packet and I returned all the info via fax now just waiting to see what happens next you never know with these guys they are horrible but they have the control here they sent out a default letter which expires today so they will probably set forth the foreclosure process even though our modification papaerwork has been submitted in their system! I read on another site someone who evidently worked for Saxon defending the company stating they go above and beyond to help people stay in their homes and customers should just make their payments and stop asking for help! How dare this stupid person who doesn’t know what its like to have your housepayment doubled! And then be lied to repeatidly by money hungry vultures who work for crooked corporate America!! If they refuse our modification I will contact every news station and public official that will listen!! Thank you