Complaints
TE, no location disclosed, said “I was put on two modifications one was started in March 2009 for three months. I was making payments for 2192.00 and was told that if I made the payments on time my loan would be modified. I made the payments on time for 3 months, called at the end of the agreement, and customer service said they didnt know anything about a modification but I had a copy of the agreement.
Kelly in California said: “Since none of my formal complaints make it to Saxon Mortgage, I am hoping something can be done on this site. My credit is absolutely tarnished due no fault of our own.
A South Carolina resident said this about Saxon Mortgage: “My mortgage company Amtrust Bank went bankrupt and my mortgage was transferred to Saxon. I have called Saxon for the past month about my mortgage and they did not have my mortgage transferred yet. March 1 came and went and my mortgage still not transferred. Cannot make mortage payment. Called a couple of other times, and gentleman said that it could take up to 60 days to transfer my mortgage and under federal law I have 60 days to make a payment when a mortgage is transferred. Today I received a call about late mortgage payment and fee attached to my account for late mortgage payment.”
J.J. in California said: “What an unprofessional company, how is it the government has not come down on Saxon Mortgage is a miracle to me!!! I was in an accident last year and the day I got home from the hospital I started the long and absurd process of attempting to contact Saxon about my financial situation.
Randy in New York said: “Saxon Mortgage gave me a reduction on my mortgage through one of their bogus plans. my payment went from $1270.00 down to $841.00 the only catch was that i had to make 3 consecutive payments as a trial to make sure that i could and at the end this would be my new mortgage payment for life of the loan. Well, i paid june-december then got a bill for $ 7000.00.